Shipping policy

Order Processing Time

Orders are processed within 1 business day, excluding weekends and holidays. Once your order is placed, you will receive an order confirmation email. Orders placed by 9:00 AM EST will ship the same day. Orders placed after 9:00 AM EST will ship the following business day.

Shipping Restrictions

  • International Shipping: At this time, The Keeper's Hive only offers domestic shipping within the United States.
  • P.O. Box and APO/FPO Addresses: We currently do not ship to P.O. Boxes or APO/FPO addresses.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track the status of your shipment through the provided tracking link.

Shipping Delays

We strive to fulfill and ship all orders promptly, but delays may occur due to unforeseen circumstances, including but not limited to weather conditions, strikes, or issues with the freight carrier. If there is a significant delay with your order, we will notify you as soon as possible.

Lost or Damaged Shipments

  • Lost Shipments: If your package has been lost in transit, please contact us within 14 days of your order’s shipment. We will initiate a claim with the carrier to resolve the issue.
  • Damaged Shipments: If your order arrives damaged, please notify us within 14 days of receiving the product. You will need to provide photos of the damage, and we will assist you in initiating a claim with the carrier and guide you through the process for a replacement or refund.

Shipping Address Errors

Please ensure that your shipping address is accurate when placing your order. Orders sent to an incorrect address cannot be refunded.

Order Modifications

Once an order has been processed and shipped, we are unable to make changes to the order. Please ensure your shipping details and items are correct before finalizing the purchase.

Delivery Issues

  • Failed Delivery: If the carrier is unable to deliver your order due to an issue with the shipping address or a missed delivery attempt, you may be subject to additional redelivery charges or a restocking fee.
  • Return to Sender (RTS): In the case that a package is returned to us due to an incorrect address or refusal, you may be charged a 15% restocking fee or redelivery charges.

Shipping Fees

Shipping fees are non-refundable unless the order is canceled prior to shipment or is found to be defective upon delivery.

Customer Service

If you have any questions or need assistance with shipping, please contact our support team by emailing support@thekeepershive.com.